Terms of Service

1. Acceptance of terms

These Terms form a legally binding agreement between you (or the organisation you represent, "Customer") and Training Intelligence (TIQ) Ltd (Company No. 15284245), registered at 43-45 Devizes Road, Swindon, Wiltshire, SN1 4BG.

Where you access Prentice as a learner, tutor, or employer via an account created by a training provider or employer organisation, your use is also governed by the agreement between that organisation and TIQ. In the event of conflict between these Terms and a separately executed order form or subscription agreement, the separately executed agreement prevails.

These Terms were last updated on 20 February 2026. We reserve the right to update them, and will notify you of material changes with at least 14 days' notice.

2. The service

Prentice is a cloud-based training management platform that provides:

• Learning management system (LMS) functionality including course delivery, progress tracking, and assessments
• Training management system (TMS) functionality including scheduling, compliance tracking, and reporting
• E-portfolio functionality including evidence collection, KSB mapping, and tutor review workflows
• AI-powered features including evidence tagging, content generation, review preparation, and early warning systems
• Dedicated portals for learners, tutors, employers, and administrators

We may add, modify, or remove features from time to time. We will give reasonable notice of changes that materially reduce the functionality available to you.

3. Accounts

You must create an account to use Prentice. You agree to:

• Provide accurate and complete registration information and keep it up to date
• Keep your credentials confidential and not share them with others
• Notify us immediately at security@tiqplus.com of any unauthorised access to your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for extended periods, or where required by law.

4. Customer obligations

Customers (training providers and employer organisations) who deploy Prentice agree to:

• Ensure all users within their instance have agreed to these Terms and have been informed of relevant data processing
• Maintain accurate learner, programme, and compliance records within the platform
• Use the platform in compliance with applicable law, including ESFA funding rules, Ofsted requirements, IfATE standards, and UK GDPR
• Not attempt to circumvent platform controls, access controls, or billing systems
• Ensure that any content uploaded (standards, policies, training materials) does not infringe third-party intellectual property rights

5. Acceptable use

You may not use Prentice to:

• Upload, transmit, or generate content that is unlawful, harmful, harassing, defamatory, or discriminatory
• Impersonate any person or entity, or misrepresent your affiliation with any person or organisation
• Attempt to gain unauthorised access to any part of the platform or its infrastructure
• Interfere with or disrupt the integrity or performance of the platform or other users' experience
• Use automated tools to scrape, crawl, or extract data from the platform without our prior written consent
• Use the platform to conduct fraudulent activities, including falsifying learner records, OTJ hours, or compliance attestations
• Reverse-engineer, decompile, or attempt to extract the source code of the platform
• Sub-license, resell, or otherwise commercially exploit access to the platform without our written agreement

We reserve the right to investigate suspected violations and to suspend or terminate access without notice where we believe there is a serious breach.

6. Intellectual property

6.1 Our IP

The Prentice platform, including its software, design, AI models, features, documentation, and branding, is owned by or licensed to Training Intelligence (TIQ) Ltd. Nothing in these Terms grants you ownership of or rights to TIQ's intellectual property beyond a limited, revocable licence to use the platform as described in these Terms.

6.2 Your IP and Customer Data

You retain ownership of all content and data you upload to the platform ("Customer Data"), including training programmes, learner evidence, and organisational documents. You grant TIQ a limited licence to process, store, and use Customer Data solely for the purpose of delivering the platform services.

6.3 AI-generated content

Content generated by Prentice's AI features (courses, lessons, assessments, feedback) is provided for your use. You are responsible for reviewing AI-generated content for accuracy before deploying it to learners. TIQ does not warrant that AI-generated content will be free of errors or fit for any specific regulatory purpose.

7. Customer data

TIQ acts as a data processor for Customer Data processed on your behalf. Our processing activities, sub-processors, data retention policies, and security measures are described in our Privacy Policy. Where a Data Processing Agreement (DPA) is required under UK GDPR Article 28, we will execute one on request.

We will not access Customer Data except as necessary to deliver the services, respond to support requests, or as required by law. We will not sell Customer Data or use it to train our AI models without your explicit consent.

8. AI features

Prentice includes AI-powered features including evidence tagging, course generation, review preparation, and early warning detection. You acknowledge that:

• AI outputs are probabilistic and may contain errors, inaccuracies, or omissions. They should be reviewed by a qualified human before being relied upon.
• AI-generated content does not constitute professional advice (legal, regulatory, educational, or otherwise).
• Accuracy metrics (such as "89% evidence tagging accuracy") represent observed performance in testing and may vary in your specific deployment.
• AI features are not a substitute for tutor judgement, regulatory expertise, or compliance review by qualified professionals.
• Learner data may be processed by third-party AI model APIs (e.g. OpenAI, Anthropic) under appropriate data processing agreements. No learner data is used to train foundation models.

9. Payment and billing

Access to Prentice is subject to a subscription agreement with per-learner pricing. Payment terms, billing cycles, and volume discounts are set out in your order form or subscription agreement. Failure to pay invoices within the agreed payment terms may result in suspension of access. All fees are exclusive of VAT unless stated otherwise.

10. Availability and support

We target 99.9% platform uptime, excluding scheduled maintenance windows. Scheduled maintenance will be communicated with at least 48 hours' notice where possible. We provide support via email at support@tiqplus.com during UK business hours. Response time targets are set out in your subscription agreement.

11. Confidentiality

Each party agrees to keep confidential any non-public information received from the other that is designated as confidential or that a reasonable person would understand to be confidential. This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law. Confidentiality obligations survive termination of these Terms for 3 years.

12. Warranties and disclaimers

TIQ warrants that the Prentice platform will perform materially as described in our documentation during your subscription period. We do not warrant that the platform will be error-free, uninterrupted, or free from security vulnerabilities, though we take all reasonable steps to ensure these standards.

THE PLATFORM IS PROVIDED "AS IS" TO THE EXTENT PERMITTED BY LAW. WE EXCLUDE ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT THAT SUCH WARRANTIES CANNOT BE EXCLUDED BY LAW.

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

13. Limitation of liability

Subject to clause 12, TIQ's aggregate liability to you for all claims arising under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to TIQ in the 12 months immediately preceding the event giving rise to the claim.

TIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, or reputational harm, even if we have been advised of the possibility of such damages.

TIQ is not liable for losses arising from: (a) your failure to comply with these Terms; (b) inaccuracies in AI-generated content that you did not review; (c) regulatory non-compliance resulting from reliance on platform outputs without independent verification; or (d) third-party service failures beyond our reasonable control.

14. Indemnity

You agree to indemnify, defend, and hold harmless TIQ and its directors, employees, and agents from any claims, losses, damages, and expenses (including reasonable legal costs) arising from: (a) your breach of these Terms; (b) your use of the platform in violation of applicable law; or (c) Customer Data that infringes third-party rights.

15. Termination

Either party may terminate the agreement by providing notice as specified in the subscription agreement (typically 30 days' written notice at the end of a subscription period).

We may terminate or suspend your access immediately if you materially breach these Terms and fail to remedy the breach within 14 days of written notice, or if you become insolvent, enter administration, or cease to trade.

On termination:

• Your right to access the platform ceases immediately.
• You may request an export of your Customer Data within 30 days of termination. After this period, we will delete your data in accordance with our retention policy, except where we are required to retain it by law.
• Clauses relating to intellectual property, limitation of liability, confidentiality, and governing law survive termination.

16. General

Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement

These Terms, together with any applicable order form or subscription agreement and our Privacy Policy, constitute the entire agreement between you and TIQ regarding the platform and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.

Force majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, government actions, internet outages, or third-party infrastructure failures, provided the affected party notifies the other promptly and uses reasonable efforts to resume performance.

Assignment

You may not assign your rights under these Terms without our prior written consent. TIQ may assign its rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, with notice to you.

17. Contact

For questions about these Terms, contact:

• Email: legal@tiqplus.com
• Post: Training Intelligence (TIQ) Ltd, 43-45 Devizes Road, Swindon, Wiltshire, SN1 4BG