Senior care · Home care · IDD · Core market
Caregivers work in homes and facilities, not at a desk. Turnover is constant, in-service hours reset on every individual's own clock, and a surveyor can arrive without notice. TIQPlus tracks required training, observed competency and credentials for every caregiver — and produces the record on the day someone asks for it.
For home health, home care, assisted living, skilled nursing and IDD providers
The problem
Not because anyone is careless — because the tracking method cannot keep up with the rate the workforce changes.
Onboarding a caregiver is not one event. Pre-service modules, competency validation, background check dates and credential copies all have to be complete before a first unsupervised shift, and the cycle restarts with the next hire. A binder of paper checklists never keeps pace with a roster that changes weekly.
The risk: an aide reaching a client before their file is complete.Home health aides need 12 hours of in-service in each 12-month period under the Medicare Conditions of Participation, nurse aides in skilled nursing carry their own annual requirement, and most states layer more on top. Counting those hours per person across a rolling year is exactly where spreadsheet tracking quietly fails.
The risk: discovering a shortfall during survey rather than before it.A caregiver watching a transfer-technique module is not a supervisor observing them perform it safely. Regulators and payers want the observed check — dated, attributed and signed — and that evidence usually lives on a clipboard that never reaches a system.
The risk: training records that cannot answer a competency question.CPR, first aid, CNA and HHA certification, TB screening, and driving licence and auto insurance for community staff each run on their own clock. Nobody notices a lapse until scheduling puts that person on a shift they are no longer cleared for.
The risk: an unbillable visit, or a caregiver working out of compliance.How it works
The same four steps whether you run three branches or thirty locations.
Define what a home health aide, CNA, DSP, nurse or scheduler must hold: pre-service modules, annual in-service hours, observed competencies, credentials and renewal intervals — set per role, per state and per location.
New caregivers pick up their role's requirement set the day they are added. Pre-service items are marked as blocking, so it is obvious who is not yet cleared for unsupervised work.
Supervisors validate competencies from the manager portal — skill observed, date, who signed it, notes and any re-check. The evidence attaches to the caregiver's record instead of a clipboard.
Filter by location, role, credential or renewal window and export a caregiver-level record. In-service hour totals are calculated per person across their own rolling year.
The record
Every row below is held per caregiver, with dates, and exportable by location or program.
| Record | What it holds |
|---|---|
| Orientation and pre-service | Completion date and score for every required module, per caregiver, with the date they were cleared for unsupervised work. |
| Annual in-service hours | A running hour total per caregiver across their own 12-month period, itemised by topic and date — the hours completed, not the hours scheduled. |
| Observed competency | Which skills were observed, by which supervisor, on what date, with the outcome and any required re-check. |
| Credentials and licences | Current CPR, first aid, CNA and HHA certification, TB screening and driver documentation, with expiry dates and renewal status. |
| Mandatory topics | Abuse and neglect reporting, infection control, HIPAA, resident rights, emergency preparedness and dementia care, tracked with the same completion and renewal logic. |
| Policy acknowledgements | Who acknowledged which version of a policy and when, including everyone reassigned after a revision. |
Who uses it
See where competency validation is outstanding across the caseload, and which caregivers are short of in-service hours before the year closes.
Onboard faster without losing the file, and see at a glance who is cleared for unsupervised work and who is still blocked.
Pull a survey-ready export by location, payer or program on the day it is requested.
Underneath
The requirement sets, evidence types and reporting above are configuration, not a separate product. The same platform runs learner, manager, admin and HR portals, generates training from your own documents, and exports the records you need.
FAQ
Yes. Training is delivered on a phone or tablet, and supervisors record observed competency checks from the manager portal during a supervisory visit. Nothing requires a caregiver to come into an office.
Yes. Requirement sets are defined per role and per location, so a caregiver in one state can carry a different in-service hour total and different mandatory topics from a caregiver in another.
Yes. DSP roles are set up the same way as clinical roles — pre-service training, observed competencies, medication administration certification where applicable, and annual refreshers — with the same evidence and expiry tracking.
Yes. Upload your existing policies, procedures and in-service material and TIQPlus can generate structured modules and knowledge checks from them, or you can import existing SCORM content.
Hours accrue against each caregiver's own 12-month period rather than a shared calendar year, so the total reflects that individual's anniversary date.
Other industries
Each sector we serve has its own reason to buy. See the one closest to yours.
We will take a single branch or facility, model its roles and requirement sets, and show you the compliance position you would have on day one — including the gaps you are currently carrying.
A working session, not a slide deck. We will map your requirements live and tell you honestly whether this fits.
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